Should You Offer Guarantees?

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One of the biggest challenges in the promotional products industry is how to differentiate what you offer from all your competitors. After all, you don’t want to be viewed as just another “me too” promotional products business! And, you certainly don’t want to be viewed as a commodity seller!

Here’s a novel idea: provide guarantees. In the business world this is called risk-reversal.

But how can you guarantee promotional products orders? Here are some suggestions:

• You can guarantee that you only work with the highest-rated suppliers in the industry and that you have carefully screened them for quality and service.
• You can guarantee that you will meet or exceed the event date or the shipping is free. I know of one supplier that makes this guarantee. Ask your suppliers if they offer this service. This is a tricky one. If your supplier offers this, let your customers know.
• You can guarantee that the product your customer receives will directly match the pre-production proof provided. We’re in a custom business. Providing a pre-production proof on all new orders just makes sense. Check with your favorite suppliers. Ask them what their proof-matching guarantee is.
• You can guarantee the product will get their company noticed and keep their company name in front of their best prospects. Isn’t that the implied promise of many of our orders?
• You can guarantee that you will track and follow the order and provide complete order status information on a weekly basis. Providing this type of information gives your customer peace of mind.
• You can guarantee that you will personally make your customer’s order your highest priority.

Many of you are already doing these things, so why not put the guarantees in writing and send it with your next proposal? Providing written and verbal guarantees with your work may be what separates you from your competitors and closes your next big order!

Quick Tip: When providing quality and delivery guarantees, make sure you’re working with quality suppliers who stand behind your guarantee. Never promise anything you can’t deliver!

I would enjoy hearing from you. Do you offer guarantees? Would you be willing to try this strategy? Please comment below.

© 2012 – 2013 Rosalie Marcus

Want expert help growing your promotional products business?  Click the link to preview the programs and products created to quickly and easily grow your promotional products sales. 

Not sure which program or product is right for you? Contact Rosalie for a brief, no obligation, personal consultation. Reach her at Rosalie@promobizcoach.com

Rosalie Marcus, The Promo Biz Coach ™ is a promotional products business expert, coach and speaker. Combining her skills and years of experience in promotional sales, she helps her clients sell more at higher profit margins and dramatically increase their incomes! Get a FREE special report: 10 Big Mistakes Promotional Professionals Make and How to Avoid Them and a FREE Skyrocket Your Sales audio download at http://www.promobizcoach.com. 

Reach her at Rosalie@promobizcoach.com or 215-572-6766.

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