Comments for Promo Biz Coach Blog

Comment on Promotional Products Distributors: Would You Fire This Client? by Beth

Beth — Mon, 12 Mar 2012 17:23:16 +0000

Hi Rosalie –

I was already a big fan! Now this wonderful article! I absolutely LOVE this topic. Thank you! I just had a client treat my invoice like she was couponing and paid only what she thought she could get away with. It took 3 checks, all the UPS and factory documentation, and 2 months to get all of her invoice covered as she decided to give herself discounts by claiming she never received items. Oi vay.

Now, my question is: How do you disengage from this type of client?

Thank you for your wisdom!
Sincerely,
Beth

Hi Beth,

Thanks for the nice note.

Now for the answer to your question. Here are two thoughts:
1. Require up- front payment on all future orders.
2. Tell her you feel your services are not a good match for her needs.

Here’s to appreciative clients that pay in a timely manner!

Rosalie

Comment on Promotional Products Distributors: Would You Fire This Client? by Joy Ferguson

Joy Ferguson — Sat, 10 Mar 2012 14:07:12 +0000

Yes, I have had to fire an account. Worked with this gentleman on a commemorative plate with (at least) a zillion color intricate design – he repeatedly changed the design to the point where our quoted supplier was unable to prepare it in time for the event date. Client threatened to sue us if we could not deliver timely. We scrambled for a different supplier who would then prepare a decal for the plate within 4 days.
A few weeks go by and he calls – wants to order items for his church.
We then tell him that we are not in the habit of working with people
who threaten law suits, thank you very much and good bye.

Comment on Promotional Sales Pros:Forget Cold Calls! Do This Instead… by Sarah Brisbane

Sarah Brisbane — Mon, 11 Jul 2011 17:13:40 +0000

Thank you so much for this post. I am barely starting my promotional products business and everything you shared here will definitely help me a lot.

Comment on Promotional Sales Pros:Forget Cold Calls! Do This Instead… by DP. Patterson Jr.

DP. Patterson Jr. — Fri, 29 Apr 2011 20:24:08 +0000

Rosalie:

Thanks for your email and for the info.

Don’t know about the speaking but will try. It is better than cold calls !

Thanks again & will keep you informed.

“Pat” Patterson Jr.
soonerad@valornet.com

Comment on FREE:Skyrocket Your 4th Quarter Promotional Products Sales Audio Download by Sylvester

Sylvester — Tue, 26 Apr 2011 01:22:51 +0000

The teleconference was great. I picked up some helpful information that I feel will help me in the coming months. The one that caught my attention was the packaging company as I have a client who is new and they have a product that can use special packaging.

The other items of interests were it seems to be a better response and turn around on supplier Virtual samples today than it was 5 years ago. I will push this more now than ever. Also the special discount offers from the suppliers themselves are always good to have along with self promo items.

Comment on FREE:Skyrocket Your 4th Quarter Promotional Products Sales Audio Download by Beth

Beth — Fri, 15 Apr 2011 02:28:40 +0000

The best part of call for me was the reminder to use the option to create virtual’s for my clients. I am by nature inquisitive so I do ask questions constantly, always brand and go go go like the ever ready battery.Thanks for all you do.
Beth Tobin, Starpak

Comment on FREE:Skyrocket Your 4th Quarter Promotional Products Sales Audio Download by Karen

Karen — Fri, 15 Apr 2011 02:25:13 +0000

I learned so much on the teleconference you offered. Getting to know these suppliers and about their great products was so helpful. Being a new distributor,all of the information was so priceless. I took lots of notes.
Karen Lewis

Comment on FREE:Skyrocket Your 4th Quarter Promotional Products Sales Audio Download by Cheryl

Cheryl — Thu, 14 Apr 2011 14:37:43 +0000

I wanted to thank you for putting together the teleconference today. The information presented was quite valuable. The special offers from your selected suppliers are great and I look forward to working with them. I would also like to request a copy of your report on the 10 Big Mistakes.

Make it a fantastic day!
Cheryl Valencic

Comment on 3 Quick Tips For Creating Residual Income in Your Promotional Products Business by Carla Bluitt

Carla Bluitt — Fri, 16 Oct 2009 18:02:50 +0000

These are great tips, Rosalie. I have sold promo items for the last 10 years and just became a consultant with the company behind localadlink.com. This creates both immediate income AND substantial residual income each and every month! Now I am able to provide unique marketing tools to my customers both online and off while building a team of advertising sales consultants under me. It's so exciting! Thanks, again for sharing…

Comment on Should You Offer Promotional Products Discounts? by Ronnie

Ronnie — Wed, 12 Aug 2009 14:18:21 +0000

As my friend Vince DiCecco says "always always say the price is …" and stick to that because as soon as you say your willing to change the price. At that point the customer realizes your price is not the price and you will give them a lower price. Many customer will ask for a better price no matter what the economy is doing or whatever your price is to test that you are giving them your lowest price. If you feel you have to lower your price for whatever reason be sure to get concession from the customer or don't do it. Remember if you give a 20% discount and your margin is 40% you've lost 50% of your profit and you've proven that you can be talked into a lower price..
Good Luck